Businesses need Good Conflict Management

 Customers are very important and valuable to businesses. So when there is a conflict that rises to a level that may result in the loss of a customer, or worse, litigation, there needs to be a way to resolve it. It is always better for both parties to manage the conflict initially, or, if that is not successful, through an alternate dispute resolution method - such as mediation. Alternate dispute resolution, or conflict management, is important for all businesses because litigation can be very expensive, even devastating, to both the business' reputation and its bottom line.

For good conflict management, it is always best to think about how your business or organization is going to deal with a conflict before one arises. Set up a process to deal with unsatisfied customers or disgruntled employees. In many cases, just knowing how to resolve the conflict is more important than actually resolving the conflict because you are able to meet the underlying interest of all the parties. Identify the steps employees should take when faced with a dispute and identify the manager or supervisor that each must defer to if the dispute escalates.

In the event that internal resolution is not going to be successful, outside sources may be useful. Third-party mediation is often successful in dealing with conflicts because it does not dwell on the positions of each side, but looks to the reason behind the conflict itself. https://askcompetentlawyer.com/business-commercial-litigation/ By looking at each party’s motivations and not the positions, the parties are more likely to find a solution, sometimes a more creative one than solely monetary compensation. By these creative solutions, the mediator and the people involved in the mediation will be more likely to feel that the outcome of the mediation was successful and that the process had integrity.